Returns & Refund Policy

Returns/ Refunds 1.1 Orders for Special Order Goods may not be cancelled.

1.2 The Buyer may cancel other orders at any time before they are dispatched by either:

(a) email sales@glogerm.co.uk; or
(b) telephoning 0333 3355499

1.3 Before returning any Goods to the Company the Buyer must contact the Company either by:
(a) email sales@glogerm.co.uk; or
(b) telephoning 0333 3355499

1.4 The Buyer may return Goods for any reason within 14 days from the date of delivery / collection provided that the following conditions are satisfied:

(a) Goods will only be accepted if they are in brand new, unused condition fit for immediate re-sale;
(b) Packaged items will only be accepted if the package remains unbroken and in reasonable condition,; and
(c) The Buyer supplies the Advice Note or other proof of purchase (and for the avoidance of doubt a copy of the email confirming details of the order will not be sufficient for these purposes)

1.5 Where Goods are returned pursuant to Condition 1.4 (where they are not faulty):